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Call Center
Dialpad inbound · MicroSIP outbound · Unified call log
📲
MicroSIP — Click to Dial & Call Logging
Outbound calls → click any 📞 number in a customer profile → MicroSIP opens automatically and dials.
Call events → start, answer, duration and end are captured silently in the background → logged to the customer's activity timeline.
Recordings → saved automatically, uploaded to cloud, and accessible from the customer's Documents tab.
Call events → start, answer, duration and end are captured silently in the background → logged to the customer's activity timeline.
Recordings → saved automatically, uploaded to cloud, and accessible from the customer's Documents tab.
MICROSIP STATUS
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📞 ACTIVE CALL
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RECENT CALLS (MICROSIP)
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SETUP GUIDE
1️⃣
Enable tel: protocol in MicroSIP
MicroSIP → Settings (▾) → check Register "tel:" protocol
2️⃣
Run the CRM bridge script
Double-click microsip-bridge.vbs in the CRM folder — runs silently in background
3️⃣
Configure MicroSIP event commands
In MicroSIP settings set the call start/end commands to point to the bridge script
4️⃣
Enable recording in MicroSIP
MicroSIP → Settings → Auto Record → set folder to
C:\DartCRM\recordings\
⚠ The bridge script runs locally on each staff machine. Every machine that makes calls needs the script running. Call logs sync to Supabase so all staff see the same history.
QUICK DIAL TEST
Opens MicroSIP and dials the number. Same as clicking a 📞 link on a customer profile.
⚙ Softphone SIP Settings
⚫ Not connected
Settings are saved in your browser. Your browser will ask for microphone access when a call is made.
📝 Log Call Note
Quick Add Customer
Link Number to Customer
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Today's CRM Intelligence
Auto-analysed from all your CRM data
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User Management
Add team members and control what they can access
Add New User
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Permissions not showing correctly? Click Fix to re-write every user's permissions directly to the database.
Data & Backup
Export or restore all CRM data
📥 Export Full Backup
Downloads all customers, tasks, notes, activity log and settings as a JSON file.
📤 Restore from Backup
Import a previously exported backup JSON file. This will replace all current data.
Danger Zone
Irreversible actions — use with extreme caution